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Knowledge Base

Groupware Server 6.0 > Outlook Connector

KB1077: Remove and re-add the Outlook Connector.

Removing and reinstalling the Outlook Connector can solve many problems with the software such as synchronization issues, language issues, new features not appearing after the upgrade, and more.

To uninstall the Outlook Connector, do the following:

  1. Uninstall the connector via the Add/Remove Programs Windows Control Panel applet.
  2. After the uninstallation is complete, ensure that the installation folder (e.g. C:\Program Files\Software602\Outlook Connector) has been removed.
  3. Open Regedit (Start -> Run -> regedit), and delete the HKEY_Local_Machine/Software/Software602/Outlook Connector hive in the registry if it is present.

Next, you will need to delete a system folder on the Groupware server to ensure a full re-sync of your data.

  1. Login to the client web.
  2. Click Settings, then click the Mail option.
  3. Click to add a checkmark to the
  4. Click the Mail icon at the top of your browser window to access your e-mail.
  5. Right click on the System folders (IMAP) folder under your Inbox, then click Delete.

Once this has been completed, reinstall the Outlook Connector.

  1. Login to the Groupware Client via your web browser and click the Settings button at the top of the page.
  2. Click the Plug-ins item on the left side of the screen.
  3. Click the Download Outlook Connector link and save the file to your desktop.
  4. After the download is complete, navigate to where you downloaded the file, and double-click to the Software602-OutlookConnector.exe file to start the installation.
  5. Click Next to continue.
  6. Read and accept the License Agreement by clicking the I accept the agreement radio button, and then click Next to continue.
  7. If you need to install the software in a special location, enter the path here, otherwise, click Next to continue.
  8. Choose if want the Outlook Connector toolbar to be hidden and click Next to continue.
  9. Click Install to begin the installation.
  10. Click Finish to complete the installation.

Finally, you will need to create a new profile in Outlook:

Outlook 2002/2003

  1. Open Control Panel -> Mail.
  2. Click Add... and you will be prompted for a profile name, enter Groupware and click OK.
  3. Select the Add new e-mail account option and click Next.
  4. On the next screen choose Additional Server Types and click Next.
  5. Select Outlook Connector for 602LAN SUITE Groupware 3.1 from the list of additional server types and click Next.
  6. Enter the requested connection details and click OK, then OK again to finish.

Outlook 2007

  1. Open Control Panel -> Mail.
  2. Click the Show profiles... button.
  3. Click Add... and you will be prompted for a profile name, enter Groupware and click OK.
  4. Select the Manually configure server settings or additional server types option and click Next.
  5. Select Other, click Outlook Connector for 602LAN SUITE Groupware 3.1 and then click Next.
  6. Enter the requested connection details and click OK, then OK again to finish.

Now, start Outlook and your e-mail, contacts, and other data will be downloaded again. Please be patient, the first sync takes a few minutes.


Keywords:   remove delete connector
Created:   11/21/2007 4:26:21 PM
Updated:   12/12/2007 4:53:03 PM
Views:   55597

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