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Print2PDF 7.0 > Troubleshooting

		Embedded Visio objects in Word documents do not convert correctly with Print2PDF 7 Under some circumstances, Visio and other document types with graphics that are embedded within a Word document may not convert correctly to PDF via Print2PDF 7. This issue affects Word documents opened in Microsoft Word 2002/XP, Word 2003 and Word 2007. This is because these versions of word use t Created: 9/28/2007   Size: 2139 bytes   Viewed: 5387

		Manually remove the Print2PDF print driver from Windows Sometimes it may be necessary to manually uninstall the Print2PDF driver from your computer to correct a problem with the software. Because Print2PDF relies on the Windows printer subsystem to work properly, it is possible that the actual driver files are not completely removed by the uni Created: 7/12/2007   Size: 1374 bytes   Viewed: 2940

		The process prnpack.exe causes a Citrix session to hang at log off Graceful logoffs from a published application launched in a seamless, fixed window, or as an RDP Initial Program, may result in the session not closing and the user being logged off. Sessions are able to be reset or exited correctly by manually resetting them, or by terminating remnant user proces Created: 2/6/2007   Size: 1613 bytes   Viewed: 2275

		The process prnpack.exe causes a Windows 2000/2003 Terminal session to hang at log off On some Terminal Servers, the prnpack.exe Terminate and Stay Resident (TSR) program required to use the Print2PDF printer may cause terminal sessions to hang after a graceful logoff. Sessions are able to be reset or exited correctly by manually resetting them, or by terminating remnant user process Created: 2/6/2007   Size: 1501 bytes   Viewed: 1760

		Print2PDF hangs during printing on some multi-processor systems. Symptoms: On some multi-processor systems including dual dual-core machines (eg: 2x Intel Core2Duo processors), your documents may not print and cause the spooler to freeze. A zero byte file is created in your temp folder, but no data is written to the PDF file. Resolution: This can be correc Created: 7/27/2007   Size: 762 bytes   Viewed: 1398

		Unable to print using the Print2PDF icon or the Print button in Internet Explorer when using Windows Vista This is a known issue with the software and has to do with the Protected Mode feature included in Internet Explorer 7 in Windows Vista . Depending on how you choose to print, you may receive an error message, or the print dialog may simply not appear. To correct this issue, you will need to Created: 5/1/2007   Size: 1035 bytes   Viewed: 1387

		Creating a debug log file in Print2PDF 7 Creating a 'debug' log can provide our Support Depatment with a great deal of information about what is happening during the conversion process should the conversion process fail. To create a debug log, do the following: Click the Start button, then  Programs or All Programs . Click the Created: 7/3/2007   Size: 1120 bytes   Viewed: 915