Software602 Home . products . download . support . register . how to buy . . view cart . . . contact us . . . .
Software602 Home . . . . . .
. .
.
.
Software602 Login
E-mail:
Password:
forgot?
.
Support Home .
.
User Forum .
.
Knowledge Base .
.
Submit Ticket .
.
View My Tickets .
.
. .
.
602Pro LAN SUITE 2002 User Forumforum home | rss | search | terms of use
BackBack to 602Pro LAN SUITE 2002 Forum
Add New TopicAdd New Topic
Post ReplyPost Reply
Messages hangin up in queue
  Posted by  Donna Ha  on Monday, April 14, 2003 at 1:14:05 PM (EST)
Hello :)
It seems that I cannot send messages through ls 2002 with the following domain names:
aol.com
csus.edu
csnet.org
ipsgroup.com

I get the following error message when they process:
501 syntax error in parameters or arguments
smtp identification error (501)

I have the dns settings set in the advanced config radio button under the SMPT tab. Everything else seems to work fine. I can send mail internally as well as to several other domain names.
Any idea what is going on here? I havnt been able to find a resolution from the other post that had this problem. Im currently running the latest version of lan suite (march 2003).
  Posted by Robert Smith  on Monday, April 14, 2003 at 1:22:09 PM (EST)
This error suggests that the email address is not in a valid format or you are not using an SMTP compatible mail client. What mail client are you using? Are you pulling this email address from an address book?
  Posted by Donna Ha  on Monday, April 14, 2003 at 1:33:32 PM (EST)
I am using Outlook Express 6 and Outlook 2000. The staff here are probably pulling from their address books. The problem is, my tests to those domains were by typing in the actual email address.
e.g. @csus.edu or @aol.com
They hung up in the queue as well.
  Posted by Robert Smith  on Monday, April 14, 2003 at 2:26:51 PM (EST)
Are you using your ISP's SMTP server to send the mail? Did you configure your mail client properly?

Like I said, this error suggests that the email address is incorrect or your mail client is not sending the mail as an SMTP message (perhaps via esmtp or another protocol that is not SMTP).
  Posted by Donna Ha  on Monday, April 14, 2003 at 2:40:36 PM (EST)
I am using the smtp server that is supplied with lansuite. I am NOT using my ISP's smtp server (as indicated by 602 software as a bad idea). I am sending via port 25 on lan suite, and have have the server set as 192.168.0.100
I am sending out to my isp's dns servers. I have shut down all filtering in lan suite, as well as all rules on my firewall with no success. Do you think my isp's dns servers may be the problem? Do you have another dns I can try? I think I can rule this out as a
Luser error.
When you say a different SMTP protocol, what do you mean? Would lan suite be creating this separate protocol? Please explain.
Thank you for your help!
  Posted by Donna Ha  on Monday, April 14, 2003 at 2:54:25 PM (EST)
In addition, the clients are configured properly, I've tried this from multiple clients, and I have tested this myself. I am not making this up when I say that I have tested this. I have poured over the technical documentation for lansuite 2002, I have searched through the posts on this site. I am only looking for some insight into this issue. I have also contacted 602 with no reply whatsover (friday). I would not be posting here if I hadn't thoroughly circumscribed the issue. Thank you for your time, it is much appreciated. :)
  Posted by Donna Ha  on Monday, April 14, 2003 at 2:57:45 PM (EST)
Here is my latest info.

11:28:15 am SMTP: [7] Connecting to 'mailin-03.mx.aol.com' (64.12.137.152:25) ...
11:28:15 am SMTP: [8] Connecting to 'svr6.marketrends.net' (216.171.220.1:25) ...
11:28:15 am SMTP: [4] Waiting for identification...
11:28:15 am SMTP: [3] Waiting for identification...
11:28:15 am SMTP: [5] Connection to 'csus.edu' (130.86.90.1:25) established.
11:28:15 am SMTP: [6] Connection to 'mailin-02.mx.aol.com' (64.12.138.120:25) established.
11:28:15 am SMTP: [5] Waiting for identification...
11:28:15 am SMTP: [8] Connection to 'svr6.marketrends.net' (216.171.220.1:25) established.
11:28:15 am SMTP: [4] 501 5.5.4 Invalid Address
11:28:15 am SMTP: [6] Waiting for identification...
11:28:15 am SMTP: [2] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:15 am SMTP: [8] Waiting for identification...
11:28:15 am SMTP: [4] SMTP - identification error (501).
11:28:15 am SMTP: [2] SMTP - identification error (501).
11:28:15 am SMTP: Failed to send 2cbdbd37.xq message. Next attempt to resend in 3 minutes.
11:28:15 am SMTP: [3] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:15 am SMTP: [2] Connecting to 'mailin-03.mx.aol.com' (64.12.137.152:25) ...
11:28:15 am SMTP: [3] SMTP - identification error (501).
11:28:15 am SMTP: [3] Connecting to 'mailin-01.mx.aol.com' (64.12.137.184:25) ...
11:28:15 am SMTP: [2] Connection to 'mailin-03.mx.aol.com' (64.12.137.152:25) established.
11:28:15 am SMTP: [2] Waiting for identification...
11:28:15 am SMTP: [3] Connection to 'mailin-01.mx.aol.com' (64.12.137.184:25) established.
11:28:15 am SMTP: [3] Waiting for identification...
11:28:16 am SMTP: [3] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:16 am SMTP: [3] SMTP - identification error (501).
11:28:16 am SMTP: [3] Connecting to 'mailin-02.mx.aol.com' (64.12.136.89:25) ...
11:28:16 am SMTP: [3] Connection to 'mailin-02.mx.aol.com' (64.12.136.89:25) established.
11:28:16 am SMTP: [3] Waiting for identification...
11:28:16 am SMTP: [2] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:16 am SMTP: [2] SMTP - identification error (501).
11:28:16 am SMTP: [2] Connecting to 'mailin-04.mx.aol.com' (64.12.138.152:25) ...
11:28:16 am SMTP: [5] 501 Invalid domain name
11:28:16 am SMTP: [5] SMTP - identification error (501).
11:28:16 am SMTP: Failed to send 2cc0b7ed.xq message. Next attempt to resend in 3 minutes.
11:28:16 am SMTP: [3] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:16 am SMTP: [3] SMTP - identification error (501).
11:28:16 am SMTP: [3] Connecting to 'mailin-03.mx.aol.com' (64.12.137.152:25) ...
11:28:16 am SMTP: [3] Connection to 'mailin-03.mx.aol.com' (64.12.137.152:25) established.
11:28:16 am SMTP: [3] Waiting for identification...
11:28:18 am SMTP: [3] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:18 am SMTP: [3] SMTP - identification error (501).
11:28:18 am SMTP: Failed to send 2cc0a9af.xq message. Next attempt to resend in 3 minutes.
11:28:18 am SMTP: [6] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:18 am SMTP: [6] SMTP - identification error (501).
11:28:18 am SMTP: [3] Connecting to 'mailin-03.mx.aol.com' (64.12.137.152:25) ...
11:28:18 am SMTP: [3] Connection to 'mailin-03.mx.aol.com' (64.12.137.152:25) established.
11:28:18 am SMTP: [3] Waiting for identification...
11:28:19 am SMTP: [2] Connection to 'mailin-04.mx.aol.com' (64.12.138.152:25) established.
11:28:19 am SMTP: [2] Waiting for identification...
11:28:19 am SMTP: [3] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:19 am SMTP: [3] SMTP - identification error (501).
11:28:19 am SMTP: [3] Connecting to 'mailin-04.mx.aol.com' (64.12.138.152:25) ...
11:28:19 am SMTP: [3] Connection to 'mailin-04.mx.aol.com' (64.12.138.152:25) established.
11:28:19 am SMTP: [3] Waiting for identification...
11:28:19 am SMTP: [3] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:19 am SMTP: [3] SMTP - identification error (501).
11:28:19 am SMTP: [3] Connecting to 'mailin-01.mx.aol.com' (64.12.136.57:25) ...
11:28:19 am SMTP: [3] Connection to 'mailin-01.mx.aol.com' (64.12.136.57:25) established.
11:28:19 am SMTP: [3] Waiting for identification...
11:28:19 am SMTP: [3] 501 SYNTAX ERROR IN PARAMETERS OR ARGUMENTS
11:28:19 am SMTP: [3] SMTP - identification error (501).
11:28:19 am SMTP: Failed to send 2cc0bd82.xq message. Next attempt to resend in
  Posted by Robert Smith  on Monday, April 14, 2003 at 3:15:06 PM (EST)
Software602 doesn't provide support for free software. If you are using the free version of LS, they won't help you. If you bought the software, you should have a year of email support.

Irregardless of this, check for these messages in a google search. You will see the causes of this problem.

(http://www.okinfoweb.com/moe/connect/connect_010.htm)

This information was found when I searched for "SMTP - identification error (501)." in Google. While this specific page addresses a problem in Outlook express, the causes are going to be *EXACTLY THE SAME*:

Computer Name Too Complex The most common problem is that your computer name is too complex. Your "Computer Name" identifies your computer (just as if you were on a local network) and gets sent to the mail server when you dial in. Any nonstandard characters in the Computer Name can cause problems. It should be letters and numbers only, e.g., no @ sign, no extended international characters, no slashes, no periods, etc. It also should not include the name of your mail server, which can confuse things even more. Something simple like your name, e.g., EMiller, is best. To eliminate this possibility, follow these steps:
Click Start, point to Settings, and then click Control Panel.
Double-click Network, and then click the Identification tab.
Change the computer name in the Computer Name box so that it contains only any combination of letters (A-Z) and numbers (0-9). Do not use non-alphanumeric characters or blank spaces.
Click OK.

Restart Windows when you are prompted.

DNS Name Contains Invalid Characters Another common cause of the 501 Error is is that the Domain Name Service (DNS) host name or the DNS domain name specified in the Transmission Control Protocol/Internet Protocol (TCP/IP) properties contains invalid characters. As a precautionary note, it's normally best to leave this blank ("disable DNS"), and put all the relevant information in the specific connectoid you use to dial up. Many ISPs recommend putting this information in the Network applet, which works fine if you're only using one dial-up connectoid. However, it opens up some potential for conflict that is better avoided. Letting the connectoid handle it is a little cleaner. Despite that advisory note, to eliminate this issue as a possibility, verify that the DNS host name and the DNS domain name contain only valid characters. Valid characters for the DNS host name and the DNS domain name are letters (A-Z), numerals (0-9), and the hyphen (-). The period (.) is also a valid character when it is used as a separator, e.g., ab12-3.com. To verify that the DNS host name and the DNS domain name contain only valid characters, follow these steps:

Click Start, point to Settings, click Control Panel, and then double- click Network.
On the Configuration tab, click TCP/IP, and then click Properties.
Click the DNS Configuration tab.
In the Host box, verify that the name contains only valid characters.

In the Domain box, verify that the name contains only valid characters.

Click OK, click OK again, and then click Yes if you are prompted to restart the computer.

Sender's Email Address Incorrect The 501 Error will result if your email address has any inadvertent spaces in it. To double check this, go to Tools | Options | Accounts | Mail | | Properties | General and look under the Email Address filed in the User Information box. If you find that your email address has extra spaces in it, eliminate those spaces and then delete any e-mail in your Outbox by right-clicking a message, and then clicking Delete. Repeat this step until all messages are removed.
Recipient's Email Address Incorrect The 501 Error can result in MSN if the email address in the To: field is incorrect. Verify that the e-mail address specified on the To: line is typed in the correct format. Make sure there are no spaces or extra or missing periods in the e-mail address.

Network Client Not Installed Yet another cause (particularly again with MSN) is that Client for Microsoft Networks is not installed. To eliminate this as a possibility, go to Start | Settings Control Panel and double- click on the icon for the Network applet (you can also do this by highlighting Network Neighborhood on the Desktop, right clicking and selecting Desktop) . On the Configuration tab, verify that Client For Microsoft Networks is listed in the "The following network components are installed" box. If Client for Microsoft Networks does not appear, add the Microsoft Client for Microsoft Networks by using the following steps:
a. Click Add, click Client, and then click Add
In the Manufacturers box, click Microsoft.
In the Network Clients box, click Client for Microsoft Networks and then click OK
When prompted to restart your computer, do so.

SMTP Server Problems There is a problem with your ISP's SMTP (Simple Mail Transport Protocol) server. This is the server that is used for outgoing mail. To determine if there is a problem with your ISP's SMTP server, wait for a period of time, and then try to send the message again. If you still receive the error message, contact your ISP. -This can be ruled out since it works for the other messages (RS).

Other The message header may be damaged.

You may not believe me, but I am trying to help you. You can either taken my advice or not. Either way it doesn't bother me in the least.
  Posted by Donna Ha  on Monday, April 14, 2003 at 3:24:09 PM (EST)
THANKS! That is totally what I was looking for! This gives me another avenue to check out. For this, I thank you. I realize you are trying to help me, and I greatly appreciate it. I am only trying to be blunt and to the point so that I can hammer home the point that I am out of options here.
My other job is on a help desk, and I have found that users who are blunt and to the point about some things tend to get help faster. Can you blame me? Thank you for your insight, I will give this a look.
BackBack to 602Pro LAN SUITE 2002 Forum
Add New TopicAdd New Topic
Post ReplyPost Reply
.
. . .
.
  © 2009 Software602, Inc. All rights reserved.