Software602 Home . products . download . support . register . how to buy . . view cart . . . contact us . . . .
Software602 Home . . . . . .
. .
.
.
Software602 Login
E-mail:
Password:
forgot?
.
Support Home .
.
User Forum .
.
Knowledge Base .
.
Submit Ticket .
.
View My Tickets .
.
. .
.
Groupware Server 6.0 User Forumforum home | rss | search | terms of use
BackBack to Groupware Server 6.0 Forum
Add New TopicAdd New Topic
Post ReplyPost Reply
Strange Characters when replying in Outlook
  Posted by  Murray Gorson  on Tuesday, November 04, 2008 at 10:50:01 AM (EST)
It seems that when we reply to some e-mails using Outlook, the character set may change. For example

This appeared in the remote e-mail and in our sent items, eventhough it looked fine when the e-mail was composed.

You can simply give us four larges for shirts, or if that doesn’t fit your shirt order - - you can split it up and give us a couple XL’s, etc. Whatever works for you.

I have only noticed it using the outlook connector. There is something that tips it off, so any future e-mail that is part of the thread is affected.
  Posted by Robert Smith  on Tuesday, November 04, 2008 at 3:17:30 PM (EST)
Outlook problem:

http://groups.google.com/group/microsoft.public.outlook.general/msg/4d189b7a1f4b3d81?pli=1
http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2484213&SiteID=17
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.inetexplorer.ie6_outlookexpress&tid=cdc56ff7-23df-4c00-83b5-9c9b2f1d552e&cat=&lang=&cr=&sloc=&p=1

Using google to search for the exact words in your topic netted the above results amongst others.
  Posted by Murray Gorson  on Tuesday, November 04, 2008 at 4:15:20 PM (EST)
Thanks,

The link you sent indicates it is caused by AVG. We are not running AVG. We are running Symantec Antivirus Corp Ed, but I can not take it out. I have only seen it on computers running the 602 Software Outlook connector. Computers that either IMAP or POP into the 602 Server so far show no signs of the issue. It is difficult to trace becuase it happens infrequently.
  Posted by Robert Smith  on Tuesday, November 04, 2008 at 4:56:33 PM (EST)
Actually I sent **3** links and also told you to find more by searching for the subject of your e-mail

LINK 1: http://groups.google.com/group/microsoft.public.outlook.general/msg/4d189b7a1f4b3d81?pli=1

LINK 2: http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=2484213&SiteID=17

LINK 3: http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windows.inetexplorer.ie6_outlookexpress&tid=cdc56ff7-23df-4c00-83b5-9c9b2f1d552e&cat=〈=&cr=&sloc=&p=1

I guessed incorrectly that you realized that a URL started with "http://" and so on considering the type of system you are administering.

Also, here is a link to Google Search Results covering this topic:

http://www.google.com/search?hl=en&client=firefox-a&channel=s&rls=org.mozilla%3Aen-US%3Aofficial&hs=xN9&q=Strange+Characters+when+replying+in+Outlook&btnG=Search

This is a problem with Outlook, probably from the "MS Word" editor being used as the e-mail editor. Outlook is not provided or supported by Software602, so you might want to talk to Microsoft about this since they would know the software more than Software602.
  Posted by Murray Gorson  on Tuesday, November 04, 2008 at 5:10:16 PM (EST)
Thanks, I will review them.

In the mean time, I created another mail profile on the same computer with the same login and the same e-mail account, but using IMAP instead of the 602 Outlook Connector. Since they are connected to the same e-mail account I can forward the same item. A particular email item forwarded with the Outlook connector will corrupt certain characters such as "'", but when I send the item using the IMAP profile it sends cleanly.
  Posted by Murray Gorson  on Tuesday, November 04, 2008 at 5:31:38 PM (EST)
When you install the Outlook Connector it appears that the encoding defaults to Western European. I changed it to Unicode 8 and it seems to have resolved the problem for 1 emial problem. I am having others sent to me to see if it fixes the problem for all of them.
  Posted by Robert Smith  on Thursday, November 06, 2008 at 9:35:36 AM (EST)
Definitely a client problem and not a Groupware or connector issue. I've seen something like this happen on our ISP mail that is not processed through Groupware, it seems to happen with AOL users more than anybody. I'm guessing that probably they are using some weird character set for their e-mail (or none at all!) that's causing the issue. If you force your charset to unicode it will probably fix the problem for everything because it will re-write the encoding sections.
  Posted by Murray Gorson  on Wednesday, November 26, 2008 at 4:10:19 PM (EST)
The solution above works for some of the computers but not all. According to the 602 people, they just IMAP the outgoing e-mail. I just don't understand why this is a problem only for the people using the Outlook Connector and not for the people set up with standard IMAP.
BackBack to Groupware Server 6.0 Forum
Add New TopicAdd New Topic
Post ReplyPost Reply
.
. . .
.
  © 2009 Software602, Inc. All rights reserved.