| Digital ID Key Error Message |
 Posted by
Oliver E. Seikel
on Tuesday, January 01, 2008 at 2:51:24 PM (EST)
I have been using Build 7.0.07.1030 with Windows XP Pro since November without any problems, until recently.
Within the last few weeks I have encountered various problems, and now whenever I try to use Print2PDF from any program, including the Windows print test page routine, I get the error message: Digital ID key is inaccessible.
Does anyone have any suggestions? Will I have to reinstall? If so, will this cause registration problems?
Oliver
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 Posted by
Robert Smith
on Friday, January 04, 2008 at 6:05:43 PM (EST)
Try removing and re-adding your certificate (Print2PDF Configuration -> Edit Digital ID button -> Select.. button -> Re-add certificate from the list). You may need to reinstall your digital ID into the Windows Certificate Store as well.
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Posted by
OliverE. Seikel
on Saturday, January 05, 2008 at 3:03:57 PM (EST)
Thanks for the reply, but it does not seem to help. I don't have any digital IDs set up, and none appear int he Digital ID box. Therefor, I cannot figure out why I am getting such a message.
Since posting my reply, I have uninstalled Print2PDF, and reinstalled it. My reinstalltion attempts were at first not successful, but then I downloaded a new copy of the installation file, and that worked,but I had to deactivate and reactivate the installation. But Print2PDF is still unusable. I keep getting the message "Digital ID private key is inaccessible. Do you Want to try again?" when I try to use the driver.
What ticks me off, is that I purchased v7 on November 1st, so I am just outside of the 60 day technical support period, when the program stops working. What a bummer.
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Posted by
Manuel Afonsodeamorine
on Tuesday, January 08, 2008 at 5:10:32 PM (EST)
I came here precisely looking for some specific information on this particular issue. A couple of days ago I started having this exact same problem, after many months of being able to succesfully use this (much needed) feature.
I just wonder if it is a pure coincidence or some recent Windows update that might have triggered this behaviour. For what is worth, I am running Windows Vista here and not XP as the parent poster.
Also, I am able to use this same feature with another PDF editing program I am running at the same computer so it appears to be some problem with Print2PDF.
None of the suggestions given above appear to work, installing/reinstalling the certificates or the software yield no possitive results.
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Posted by
OliverE. Seikel
on Tuesday, January 08, 2008 at 8:58:31 PM (EST)
Yours is an interesting observation. I also have Primo PDF and PDF Creator installed, and they are working fine. However, they do not offer the option of adding pages to an existing file which is why I want to get Print2PDF working again.
Software 602's support policy has me irritated. To get their support, I have to pay $30 for a single problem, or buy a new copy of the program for $40 and get support for 60 days. Maybe I could call it an upgrade, and pay only $20 (those are rounded $ amounts).
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Posted by
OliverE. Seikel
on Monday, January 21, 2008 at 7:40:48 PM (EST)
This appears to be resolved. I was prepared to do a radical uninstall and re-install, but I first tried the following:
1. Open the Print2PDF Configuration box from Start>Programs>Print2PDF.
2. Click on [Reset preferences to default.
3. Change Profile name to Standard.
NOTE: With this configuration the following are unchecked:
__ Add Security
__ Add Digital ID
__ Add Watermark
__ Add Stamp
I then went to Start>Printers and Faxes> and right clicked on "Print2PDF" and the printed Test Page. It worked fine. I did this several times, and was able to add pages without any problems.
Hopefully this fully solves the problem. Software602 should put in the FAQ's.
Oliver
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