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602LAN SUITE 2004 User Forumforum home | rss | search | terms of use
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Unable to run program for sending fax
  Posted by  Don Ireland  on Monday, January 16, 2006 at 7:07:13 PM (EST)
I downloaded and installed LS602 last night.

When I try to send a fax, I get the error message "Unable to run program for sending fax".

I copied the following from the help. "SendFax client: Unable to run program for sending fax - This is because
the SendFax client cannot communicate with the LAN SUITE server. This is
usually caused by the SMTP server being disabled, a port conflict on port
25 caused by another SMTP server already using the port, or the IP address
of the LAN SUITE server has changed. The SMTP server can be enabled by
checking the SMTP server checkbox on the SMTP tab under Advanced
Configuration. Try to "ping" the server from the workstation. See the
"Unable to initialize SMTP server" topic for information about
troubleshooting port conflicts."

But SMTP IS running--I was able to SEND and RECIEVE email via LS602. Does anyone have any thoughts?

WinXP Home SP2. DSL w/Static IP Address.
  Posted by Robert Smith  on Tuesday, January 17, 2006 at 12:54:03 PM (EST)
Did you check out this knowledge base topic?
http://support.software602.com/kb/view.aspx?articleID=35
  Posted by Don Ireland  on Tuesday, January 17, 2006 at 3:27:02 PM (EST)
When I copy/pasted your link into my browser (IE 6), I got a message that "This topic does not exist".

But before I posted, I DID check the knowledge base. I found a topic that told me the same thing that the help told me.
  Posted by David Lucas  on Wednesday, January 18, 2006 at 4:08:06 AM (EST)
i had the same problem, but the knowledge base fixed t. i couldn't ping my fax server over the vpn.

I have another fault. the send fax program does not open when i print a page to it. windows 2000 server running terminal services. i can open the program from program files, but it refuses to open when printing. i checked the port and reinstalled the software. same thing.

any suggestions?
  Posted by Martin Mueller  on Saturday, September 30, 2006 at 9:03:33 PM (EST)
I had the same problem and I solved it by temporarely deactivate the installed Microsoft Loopback Adapter in Network connections. I need this one for an other client/server application test installation, where the server and the client is on the same machine, and if I don't have a network connection e.g. when I'm outdoor, this other application doesn't run without the Loopback Adapter.

Hope this helps somebody else.
  Posted by Martin Mueller  on Sunday, October 01, 2006 at 11:21:57 AM (EST)
Hoops! I reactivated the Loopback Adapter mentioned in my post above and it ist still able to sends faxes. Now I'm not longer shure what was realy blocking.
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