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602LAN SUITE 2004 User Forumforum home | rss | search | terms of use
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Fax server adding 011 to local area code
  Posted by  John Hendry  on Thursday, December 08, 2005 at 3:58:24 PM (EST)
I'm running 602Lan Suite 2004, with the SendFax add-on, but for some reason, when I send a fax, the system does not read my dialing rules, and adds a 011 to the dial. For instance, if I'm dialing my local fax machine, instead of 9, 972 xxx xxxx
LanSuite dials 9, 011 972 xxx xxxx

Any ideas on how to correct this?
  Posted by Russell Waddington  on Friday, December 09, 2005 at 10:09:38 PM (EST)
Below is what in the manual about entering fax numbers. There seems to be be two formats. Apperently if you put anything in the number other than numbers, it uses special dailing rules.

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Full format - The full format of a phone number always includes the country code,
area code and the number itself, separated with dashes.

The number cannot include a zero for reaching an outside line, long distance calls or
international calls. To use the full format, it is necessary to set the Dialing properties
and Location in the Windows Operating System properly (Check Fax tab / TAPI /
Dialing Properties). Here you must enter all dialing properties:

Country
Area code
For local calls dial
For long distance calls dial

The phone number that you entered in the e-mail address is compared with the
dialing properties.

If your dialing properties include United States as the Country, 904 as the area
code and the number dialed is different from the 904 Area code (i.e. 305), the
number 13056667777 will be called.

If your dialing properties include United States as the Country, 904 as the area
code and the number dialed is from the same Area code, the local number
6667777 will be called.

Example 1: 1-904-6667777@fax
Example 2: 1-212-5559999@fax



Direct format - The number is written before the @ symbol exactly as it is to be
dialed. The number must not include dashes, parenthesizes, pluses, spaces or other
formatting symbols! Enter the number part exactly as you would use a phone!

Example 1: 6667777@fax
Example 2: 13056667777@fax
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