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602LAN SUITE 2004 User Forumforum home | rss | search | terms of use
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AV update problem
  Posted by  steve rogers  on Friday, October 07, 2005 at 7:29:06 AM (EST)
I purchased an update to our AV subscription, and installed it, but it still says my update has expired. Is there a problem???
  Posted by Robert Smith  on Friday, October 07, 2005 at 9:48:39 AM (EST)
Did you register it online?

http://support.software602.com/kb/view.aspx?articleID=952
  Posted by steve rogers  on Friday, October 07, 2005 at 9:51:16 AM (EST)
I tied to, Robert, but I don't have a Product ID. Where would I get that?
  Posted by Robert Smith  on Tuesday, October 11, 2005 at 10:58:06 AM (EST)
Check the instructions again. You don't need a product id if you follow those instructions.
  Posted by steve rogers  on Wednesday, October 12, 2005 at 6:59:36 AM (EST)
That's odd. According to your telephone tech support rep I needed it.
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