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602LAN SUITE 2004 User Forumforum home | rss | search | terms of use
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Send fax client problem.
  Posted by  ARIEFHAKIMSANI RAHMAT  on Friday, September 24, 2004 at 7:48:34 AM (EST)

Hi,

I have a problem with some sendfax client in the office. LS2004 is running on a WinXP Pro box absolutely fine, patched with the latest update 2004.0.04.0909.Been using LS2004 for more than 6 month now to provide Proxy, SMTP, POP3 service to about 23 people.

The client PC are on Win2000, with latest download of Sendfax client.

Some client can fax without any problem at all. We are openoffice setup.

However some client exhibit a rather strange failure to fax.

After the preview page, sendfax goes to identification, open SMTP traffic, and sending. The problem occurs here repeatedly - sending just hang there at 30%-50% completion. After 2-3 minutes I get a socket error message.

At the LS2004 server, the SMTP traffic is registered and then dropped after a period with SMTP connection terminated because client did not respond.

I have tried reinstal Sendfax client at the PC, but same problem occur. In fact, half number of PC are having this problem. All client PC are patched to SP3.

I dont have Norton AV. we are on Fprot.

I'm really lost here.
  Posted by ARIEFHAKIMSANI RAHMAT  on Friday, September 24, 2004 at 8:05:34 AM (EST)
Additional info from the log

---------

Connections established:

[3] incoming call from HALIMAHTUN, service smtp, connected from 18:11:26 24/09/2004,
for 9 min., 30 sec., sent 152 B, received 170 B (0 B/s)
[4] incoming call from HALIMAHTUN, service smtp, connected from 18:12:56 24/09/2004,
for 8 min., sent 154 B, received 172 B (0 B/s)
[5] incoming call from HALIMAHTUN, service smtp, connected from 18:18:46 24/09/2004,
for 2 min., 10 sec., sent 158 B, received 176 B (2 B/s)


18:21:17 POP3: Checking 'ariefhs' mailbox on 'pop.tm.net.my'...
18:21:27 POP3: [19] POP3 connection to 'mail.pts.com.my' properly terminated.
18:21:27 POP3: [10] Receiving message no. 1 (6040 B)...
18:21:28 SMTP: [3] Receiving of the message interrupted.
18:21:28 SMTP: [3] Connection error (Winsock: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.).

------
  Posted by Robert Smith  on Friday, September 24, 2004 at 10:14:09 AM (EST)
Are these client computers having any problems contacting the server? This might be a physical connectivity problem if it's happening to only a few clients. What do these clients have in common? Are they on the same router/hub/switch on your network?

You might want to try upgrading or swapping out your NICs in those workstations, but it could also be cabling or your hub/router/switch. I don't think it's a problem with LS because other clients are fine with faxing.
  Posted by ARIEFHAKIMSANI RAHMAT  on Sunday, September 26, 2004 at 9:08:56 PM (EST)
I dont think its a physical problem. All the affected clients use email/web/windows file share extensively without any problem at all. We use Mozilla for email/web. Outlook express is configured only for sending email from within application.

Only SMTP for faxing is not working, connection dropped halfway.

Is Senfax client uses its own SMTP engine, or does it ride on Outlook SMTP?
  Posted by ARIEFHAKIMSANI RAHMAT  on Monday, September 27, 2004 at 9:12:10 PM (EST)
I just found out that all the affected client using Via Rhine II NIC.

Trying to update the driver now.

Thank you robert smith for the clue.
  Posted by ARIEFHAKIMSANI RAHMAT  on Tuesday, September 28, 2004 at 2:14:09 AM (EST)
Definately hardware problem, changed the NIC and problem solved!.

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