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602LAN SUITE 2004 User Forumforum home | rss | search | terms of use
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The LANSUITE service hung on starting.
  Posted by  Hyoung Lee  on Monday, April 26, 2004 at 3:44:58 AM (EST)
LANSUITE 2004 service hangs during startup.

I installed a LANSUITE 2004 service on the server running Windows 2000 Advanced Server. But, this service hangs during boot. Although the Event Viewer displays an error message, the LANSUITE 2004 service is actually running.

Have you experience this service hang? How did you fix this problem?

Thanks.
  Posted by Robert Smith  on Monday, April 26, 2004 at 10:52:02 AM (EST)
What is the LAN SUITE log file saying?
  Posted by Hyoung Lee  on Monday, April 26, 2004 at 11:19:02 AM (EST)
The same setup on LANSUITE 2003 works OK, but not 2004. Log file shows:

--- Monday 3:24:27 AM 4/26/2004 602LAN SUITE 2004 (Max. users: 5) NT Service START ---
3:24:27 AM SMTP: Internet addresses read - total of 3 addresses (aliases) for 3 users.
3:24:27 AM SMTP: Initializing Windows Sockets...
3:25:54 AM SMTP: Initializing SMTP service...
3:25:54 AM SMTP: Waiting for incoming connection...
3:25:54 AM SMTP: SMTP server started at IP address 66.174.9.19.
3:25:54 AM POP3: Initializing POP3 service...
3:25:54 AM POP3: Waiting for incoming connection...
3:25:54 AM POP3: POP3 server started at IP address 66.174.9.19.
3:25:56 AM PROXY: 0996 Net2Phone call2.net2phone.com:6801
3:25:56 AM PROXY: 1012 Reg2Phone reg1.net2phone.com:6500
3:25:57 AM PROXY: 1044 WWW/FTP/security proxy and WWW uses 0.0.0.0:0
3:25:58 AM HTTP: WWW/Proxy software started as configured.
  Posted by Robert Smith  on Monday, April 26, 2004 at 12:32:47 PM (EST)
Does it work if you start it up via the console vs a service?
  Posted by Hyoung Lee  on Monday, April 26, 2004 at 1:28:17 PM (EST)
Manual execution works OK. The service hang only occurs during reboot of the system.
  Posted by Ruud Kattenberg  on Tuesday, April 27, 2004 at 4:10:31 AM (EST)
I experience exactly the same error on reboot but I also can not start manually. All suggestions are very welcome.
Ruud
  Posted by Doug Lynch  on Tuesday, April 27, 2004 at 7:27:12 PM (EST)
my service hangs as well, then I get a popup from windows, then it restarts ok. I had to shutdown my zonealarm. The web client .exe would crash the server.
  Posted by Robert Smith  on Wednesday, April 28, 2004 at 10:34:11 AM (EST)
I've heard some really bad things about Zone Alarm and LS, definately could be a problem if you're running these two together..
  Posted by Konstantinos Makris  on Tuesday, May 04, 2004 at 2:45:18 AM (EST)
I also have the same problem with LS 2004 and I 'm not using ZoneAlarm. While I was working with LS 2003 I didn't have this problem. Now, during windows startup, a windows popup message appears informing me that at least one service or driver didn't start. In the services panel, LS2004 service is in "starting" phase. When I hit the "OK" button in the windows popup message, then LS2004 service goes to "started". I don't have this problem in console mode and this way I start LS2004 now.
Thank you.
  Posted by Michel vanderHeijden  on Tuesday, May 04, 2004 at 6:17:20 AM (EST)
We have exact the same on our Windows 2000 server. It gives a failed loading service message and the logfiles say it was Lansuite that hung. But Lansuite did start and works well.

Kind regards,
Michel
  Posted by Harry Rikken  on Friday, May 07, 2004 at 4:34:46 PM (EST)
I've had the same problem: after booting the system, I get an service error (5?) but after a few seconds the service seems to work anyway. I think it is the logon account of the service. Instead of the system account, try to start the service as:
"NT AUTHORITY\NetworkService" (no password). I use server 2003 and it seems to work.
  Posted by Harry Rikken  on Friday, May 07, 2004 at 5:34:27 PM (EST)
Hold on. The solution with the different logon account doen't work either; the NT AUTHORITY account hasn't enough system rights to administer the service. I've found another workaround: set the 602LAN SUITE service to manual start and use the system account as the logon. After that, make a little batch file like 'STARTUP.BAT' and put the following line in: NET START "602LAN SUITE"
Than, make a scheduled task that executes when the computer starts, and execute the batch file (or the command directly if you want). This works for sure.
  Posted by Konstantinos Makris  on Monday, May 17, 2004 at 3:23:29 AM (EST)
It really works fine!!
Thanks!
  Posted by Harry Rikken  on Saturday, June 12, 2004 at 4:00:41 AM (EST)
There's another, even better solution. Go to the topic 'Starting LANSuite602 2004 as a service' d.d. 5/28/2004 at 6:20:17 AM.
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